PlayXcrew
Player Wellbeing Initiative

We Care About
Your Wellbeing

PlayXcrew is committed to fostering a safe, healthy, and enjoyable gaming environment. Our Responsible Gaming Policy reflects that commitment.

Request Self-Exclusion Helplines

Effective Date: 17 July 2026  |  PlayXcrew, Hyderabad, Telangana  |  support@playxcrew.com

PlayXcrew is a platform for skill-based gaming. Our games require strategy, reflexes, and gaming expertise — not luck. However, we encourage all players to game responsibly.

On This Page

Our Commitment Signs of Problem Gaming Self-Regulation Tips Platform Controls Self-Exclusion Age Verification Restricted States Support Resources Contact Us
1. Our Commitment to Responsible Gaming

At PlayXcrew, responsible gaming is not an afterthought — it is a core value. We believe every player deserves to enjoy competitive gaming in a way that is healthy, controlled, and financially sound.

Our platform hosts skill-based esports tournaments for games such as BGMI, Free Fire, and other mobile titles. These competitions test genuine player skill — not chance. Nevertheless, we recognise that competitive gaming, like any form of entertainment involving money, requires mindful participation.

Age Gating
Strictly 18+ with mandatory KYC verification
Self-Exclusion
Temporary or permanent account suspension on request
Spending Limits
Custom spending caps available on request
24/7 Support
Dedicated team to assist with any concerns
2. Know the Signs of Problem Gaming
Awareness saves wellbeing

Responsible gaming starts with awareness. If you recognise any of the following signs in yourself or someone you know, please seek help immediately.

Spending Beyond Your Means
Entering tournaments with money meant for rent, food, bills, or other essential expenses; spending more than you can comfortably afford.
Neglecting Responsibilities
Skipping work, studies, or family commitments because of gaming; lying to others about the time or money spent on gaming.
Chasing Losses
Re-entering tournaments immediately after losing to win back money; increasing entry amounts in an attempt to "recover" previous losses.
Inability to Stop
Feeling restless or irritable when not playing; multiple failed attempts to cut down or control gaming activity.
Emotional Dependency
Using gaming as the primary way to escape problems, relieve stress, or manage negative emotions like anxiety, loneliness, or depression.
3. Self-Regulation Tips

Healthy gaming habits protect your finances and your mental health. We recommend following these guidelines:

Set a Monthly Gaming Budget
Decide in advance how much you are willing to spend on tournament entry fees each month. Treat it as an entertainment expense — not an investment — and never exceed it.
Take Regular Breaks
Schedule deliberate breaks — daily, weekly, or monthly. Rest improves reflexes and decision-making. Avoid marathon sessions without breaks.
Never Play When Emotionally Upset
Anger, anxiety, or sadness impairs judgment. Avoid competitive play when you are in a negative emotional state — you are more likely to make poor decisions and regret your spending.
Do Not Borrow Money to Play
Never borrow money from family, friends, or any lending service to fund your gaming. Only use funds you personally own and can afford to lose.
Play for Fun, Not to Recover Losses
Competitive gaming is entertainment. If you find yourself playing only to win back money you have lost, stop immediately and consider a cooling-off period.
4. Platform Controls Available

PlayXcrew provides the following responsible gaming controls. To activate any of the below, email us at support@playxcrew.com with your registered mobile number and account details.

Processing Time: All control requests will be processed within 24 hours of receiving your email. In case of urgent self-exclusion, we will act immediately.
5. Self-Exclusion

If you feel you need a break from PlayXcrew, you can request a self-exclusion at any time, without any questions or judgment. We will honour your request promptly.

Temporary Self-Exclusion: Your account will be suspended for a period of your choice (minimum 24 hours, maximum 6 months). During this period, you will not be able to deposit, join tournaments, or access real-money features. Your account and balance will be preserved.

Permanent Self-Exclusion: Your account will be permanently closed. Your wallet balance (if any) will be refunded to your registered bank account/UPI within 7 working days, net of any applicable deductions.

How to Request: Send an email to support@playxcrew.com with the subject line "Self-Exclusion Request". Include your registered mobile number, the type of exclusion (temporary/permanent), and the duration if temporary.

Note: Once a permanent self-exclusion is processed, it cannot be reversed. For temporary exclusions, reinstatement will only occur after the exclusion period has fully elapsed.

Need a Break?

You can request a temporary or permanent self-exclusion at any time. We will process your request within 24 hours.

Request Self-Exclusion
6. Age Verification — 18+ Only

Participation in real-money tournaments on PlayXcrew is strictly limited to individuals who are 18 years of age or older. This is a legal requirement under applicable Indian law.

KYC Verification: Every user wishing to participate in paid tournaments or withdraw winnings must complete our Know Your Customer (KYC) verification process. This includes submission of a valid government-issued identity document (Aadhaar Card, PAN Card, Voter ID, or Passport) along with a live selfie verification.

Zero Tolerance: Any user found to have provided false age information will have their account permanently suspended and any winnings forfeited. PlayXcrew reserves the right to report such incidents to the appropriate authorities.

If you are aware of a minor attempting to use our platform, please report it immediately to grievance@playxcrew.com.

7. Restricted States / Territories

Due to state-specific gaming laws, residents of the following Indian states and territories are not permitted to participate in real-money tournaments on PlayXcrew:

Andhra Pradesh Telangana Assam Odisha Nagaland Sikkim Meghalaya

Users attempting to register or participate from these states will be blocked during the KYC and onboarding process. Any accounts found to be in violation of this restriction will be immediately suspended and any deposited funds will be refunded minus applicable processing charges.

This list is subject to change based on evolving state legislation. PlayXcrew will update this page and notify affected users accordingly.

8. Support Resources

If you or someone you know is struggling with problem gaming or related mental health concerns, free and confidential help is available. Reach out to these trusted organisations:

iCall — Psychological Counselling
Tata Institute of Social Sciences (TISS), Mumbai
9152987821 Mon–Sat, 8am–10pm
Vandrevala Foundation Helpline
Free mental health support across India
1860-2662-345 Available 24/7
iCall Online Chat Support
For those who prefer text-based counselling
icallhelpline.org →
Remember: Seeking help is a sign of strength, not weakness. These services are free, confidential, and non-judgmental.
9. Contact Us

For any responsible gaming concerns, support requests, or to exercise your rights under this policy, please contact us at:

General Support
support@playxcrew.com
Response within 24 hours
Grievance Officer
grievance@playxcrew.com
Escalation & complaints
Address
PlayXcrew
Hyderabad, Telangana, India
(Registration Pending)