Refund & Withdrawal Policy

PlayXcrew is an Indian skill-based online gaming tournament platform (registration pending) headquartered in Hyderabad, Telangana. This Refund & Withdrawal Policy explains the conditions under which deposits, entry fees, and winnings are handled, and the circumstances in which refunds may be issued.

By depositing funds or registering for a tournament on PlayXcrew, you agree to the terms of this policy in full. This policy is governed by the laws of India and shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana.

PlayXcrew complies with the Information Technology Act 2000, the Consumer Protection (E-Commerce) Rules 2020, and applicable Indian tax legislation including the Income Tax Act 1961.

• Deposits are credited to your PlayXcrew wallet instantly upon successful payment confirmation via UPI or net banking.
• Deposited funds are held in your Deposit Wallet and may only be used to pay tournament entry fees. They cannot be withdrawn directly to your bank account.
• All deposits must be made using payment methods registered in the user's own name. Third-party deposits are not permitted.
• PlayXcrew uses secure, PCI-DSS compliant payment gateways. We do not store card or banking details on our servers.

Entry fees are charged to register for paid tournaments. Once a tournament has started, entry fees are strictly non-refundable, except in the following cases:

• The tournament is cancelled by PlayXcrew before or after it begins (see Section 9).
• A verified technical failure on PlayXcrew's side prevents the user from participating in a tournament they registered for.

A refund will be processed in the following circumstances:

• Tournament Cancelled by PlayXcrew: If PlayXcrew cancels a tournament for any operational, technical, or legal reason, 100% of the entry fee will be refunded to your PlayXcrew wallet within 24 hours.
• Double Charge / Duplicate Transaction: If your account is charged more than once for the same transaction due to a payment gateway error, the duplicate amount will be refunded in full.
• Technical Error on PlayXcrew's Side: If a verified technical failure (server outage, game room unavailability, matchmaking error) prevents you from participating after your entry fee was deducted, the fee will be refunded to your wallet.
• Unmatched Registration: If PlayXcrew is unable to fill a tournament bracket and the event does not commence within a reasonable period, registered participants will receive full entry fee refunds.

To request a refund, follow these steps:

Once a refund request is approved by our team:

Note: Refund timelines are indicative and may vary due to public holidays, banking delays, or payment gateway processing times. PlayXcrew is not responsible for delays caused by third-party payment processors.

Only funds in your Winnings Wallet are eligible for withdrawal. Deposit balance cannot be transferred out — it can only be used to pay tournament entry fees.

Withdrawal Conditions

• Your PlayXcrew account must be verified (email and mobile number confirmed).
• For withdrawals above ₹10,000, KYC (Know Your Customer) verification is mandatory — upload a valid government-issued photo ID (Aadhaar, PAN, Voter ID, or Passport) and proof of address.
• The UPI ID or bank account for withdrawal must be registered in your own name and match your PlayXcrew account name.
• Withdrawals can only be initiated from the PlayXcrew Wallet section. Allow 3–5 business days for processing after submission.
• You may withdraw up to ₹50,000 per day (daily limit subject to change).

• Deposit balance is not withdrawable under any circumstance.
• Withdrawal to third-party accounts is strictly prohibited.
• Withdrawals will be paused if your account is under investigation for fraud, collusion, or policy violation.

• Rate: 30% flat on net winnings (winnings minus entry fee for that tournament).
• No basic exemption limit applies — TDS is deducted on the total net winnings irrespective of the amount.
• TDS Certificate (Form 16A) will be provided to all users who have TDS deducted, within the prescribed timelines under the Income Tax Rules.
• TDS is deducted at source before crediting withdrawal amounts to your bank account. The amount shown as "Withdrawal Initiated" is the gross amount; the net amount credited will be after TDS deduction.
• Users are individually responsible for filing their income tax returns and declaring their online gaming winnings as income.

PlayXcrew reserves the right to cancel any tournament at any time due to technical issues, insufficient registrations, legal requirements, platform maintenance, or any other operational reason.

• 100% entry fee refund to your PlayXcrew Deposit Wallet within 24 hours of cancellation.
• All registered participants will be notified via email and in-app notification at the time of cancellation.
• If a tournament is cancelled mid-game (e.g., server failure), refunds or prize redistribution will be determined on a case-by-case basis by the PlayXcrew team and communicated to participants.
• PlayXcrew is not liable for any consequential, indirect, or incidental losses arising from a tournament cancellation.

For all refund, withdrawal, or financial queries, our support team is here to help.